NILDA TORRES
Kissimmee,USA
Summary
Highly organized and proactive Administrative Manager and Data Specialist with 10+ years of experience supporting executives, managing complex office operations, and delivering excellent customer service. Skilled in data management, case coordination, process improvement, and staff support. Known for strong communication skills, meticulous attention to detail, and the ability to maintain confidentiality while enhancing efficiency across departments. Fully bilingual in English and Spanish.
Overview
19
19
years of professional experience
Work History
Data Specialist – Cross-Connection Prevention Program
TOHO Water Authority
10.2023 - 12.2025
- Managed and maintained databases, inspection records, test results, and customer files to ensure accurate, compliant data tracking.
- Collected, reviewed, and analyzed data from multiple sources; identified discrepancies and ensured data integrity.
- Served as primary customer contact for program inquiries, compliance requirements, and issue resolution.
- Supported the Program Manager with reporting, budgeting activities, and audit preparation.
- Collaborated with field staff, contractors, and internal departments to streamline data collection and improve workflow.
- Developed and distributed program educational materials for customers.
- Ensured ongoing data security, confidentiality, and regulatory compliance.
- Identified opportunities to improve reporting systems and administrative processes.
Administrative Manager / Lead Case Manager
Federal Financial Law Group
09.2017 - 03.2023
- Oversaw daily office operations, attorney scheduling, and high-volume client communications.
- Managed new and existing client accounts, ensuring documentation accuracy for case files.
- Acted as primary liaison between clients, attorneys, and outside partners, including resort representatives.
- Improved office organization systems to streamline workflow and enhance service delivery.
- Maintained confidential records and upheld professional standards of compliance and client trust.
Administrative Assistant
Freedom Life Church
03.2017 - 08.2017
- Supported senior and executive pastors with scheduling, communications, and event planning.
- Managed membership data, tracked new guests, and coordinated follow-up outreach.
- Greeted and assisted visitors, responding to inquiries via phone and email.
- Maintained security procedures and coordinated volunteer teams for services and events.
Customer Service Coordinator
Cablevision
10.2009 - 01.2012
- Managed billing inquiries, processed payments, and resolved customer issues to improve retention.
- Handled cash deposits and inventory with full compliance to audit standards.
- Supported multiple branch locations during digital system transitions and staff training initiatives.
Store Manager
Famous Footwear
02.2007 - 08.2009
- Directed daily retail operations and supervised store associates to meet performance goals.
- Managed inventory, merchandising, customer service standards, and loss prevention procedures.
- Ensured accurate cash handling and operational compliance.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-1984
Skills
- Office Administration & Operations Management
- Data Entry, Analysis & Reporting
- Client & Case Management
- Customer Relations & Conflict Resolution
- Staff Training, Supervision & Onboarding
- Scheduling, Recordkeeping & Documentation
- Microsoft Office, Outlook & Database Systems
- Process Improvement & Compliance Support
- Bilingual Communication (English & Spanish)
Languages
Bilingual: English & Spanish
ADDITIONAL INFORMATION
- Authorized to work in the United States
- Strong work ethic and highly adaptable in fast-paced environments
- Excellent interpersonal and teamwork skills
Timeline
Data Specialist – Cross-Connection Prevention Program
TOHO Water Authority
10.2023 - 12.2025
Administrative Manager / Lead Case Manager
Federal Financial Law Group
09.2017 - 03.2023
Administrative Assistant
Freedom Life Church
03.2017 - 08.2017
Customer Service Coordinator
Cablevision
10.2009 - 01.2012
Store Manager
Famous Footwear
02.2007 - 08.2009
High School Diploma -
Fort Hamilton High School