Nile Fogle

• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Increased efficiency and team productivity by promoting operational best practices.
• Sought ways to improve processes and services provided.
• Educated customers about billing, payment processing and support policies and procedures.

• Evaluated accuracy and quality of data entered into agency management system.
• Followed up with customers on unresolved issues.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Developed and implemented quality assurance processes to check accuracy of claims processing.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.

(Hired for temporary employment)

• Processed and recorded new policies and claims.
• Modified, updated and processed existing policies.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Collected premiums and issued accurate receipts.
• Verified client information by analyzing existing evidence on file.