Nilesh 'Neal' Patel
Beaufort,SC
Summary
Accomplished General Manager skilled in enhancing operational performance and customer service in the hospitality sector. Expertise in financial analysis, inventory management, and regulatory compliance led to streamlined processes and improved business outcomes, fostering a culture of excellence among staff.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Oasis Inn Beaufort
Beaufort, SC
02.2021 - Current
- Oversaw daily business operations, including customer service, budgeting, staffing, inventory control, and sales.
- Evaluated financial reports to support informed decision-making and improve forecasting accuracy.
General Manager
Holiday Inn Express & Suites
Alva, OK
01.2013 - 01.2021
- Coordinated staff training programs to elevate service quality and operational effectiveness.
- Adopting and implementing New Brand Standard including Loyalty programs.
- Implemented health and safety protocols to stay regulatory compliance.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
- Tracked monthly sales data to inform business development strategies.
General Manager
Four Points By Sheraton
Oklahoma City, OK
01.2011 - 01.2013
- Worked as general manager at a 3-star hotel.
- Achieved financial goals through effective budgeting and increased ADR via guest loyalty and sales initiatives.
- Managed, trained, and motivated a team of 12+ employees, contributing to increased productivity over the past year.
- Managed front desk staff, including training and implementing brand standard procedures.
Assistant Manager
Astro Motel
Hutchinson, KS
01.2008 - 01.2011
- Managed operations across multiple departments, including marketing, to align with and achieve overall business goals.
- Worked across all major areas and managed operations from laundry and guest room cleaning to maintenance and front desk.
- Gained comprehensive departmental insight through hands-on experience at independent motel in Kansas.
Front Desk Associate
Days Inn Nashville Airport
01.2006 - 01.2008
- Managed reservations and enrolled new members, ensuring seamless customer service at Wyndham Hotel.
Education
General Manager Training -
Starwood Hotels
Dallas, TXGeneral Manager Training -
IHG Hotels
Dallas, TXSkills
- Client relationship management
- Business development
- Financial analysis
- Financial forecasting
- Regulatory compliance
- Inventory management
- Team leadership
Hobbies and Interests
- Passion for driving the standards of Hospitality to new heights through service and innovation.
- Engaging with local community projects to forge stronger connections and enhance the hotel's social responsibility.
- Committed to lifelong learning and staying current with the latest trends in Hotel management and guest relations.
- Enjoy sports like NBA , NFL , Cricket , Pickleball , Volleyball .
Timeline
Owner/Operator
Oasis Inn Beaufort
02.2021 - Current
General Manager
Holiday Inn Express & Suites
01.2013 - 01.2021
General Manager
Four Points By Sheraton
01.2011 - 01.2013
Assistant Manager
Astro Motel
01.2008 - 01.2011
Front Desk Associate
Days Inn Nashville Airport
01.2006 - 01.2008
General Manager Training -
Starwood Hotels
General Manager Training -
IHG Hotels