Niliah Manamea
Daly City,CA
Summary
Dedicated customer service professional with excellent patient care and communication skills. Medical student with an immense passion for helping others and providing empathetic support to individuals in need.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Chiropractic Office Assistant
Yong Kim Chiropractic & Acupuncture
Daly City, CA
07.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Collaborated with chiropractic staff to streamline clinic operations and improve patient flow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Administered cupping and ultrasound treatments
Front Desk Receptionist
Alameda Fitness & Spa
Alameda, CA
01.2023 - 07.2023
- Operated multi-line phone system, efficiently directing calls to staff to ensure timely communication
- Experience in greeting visitors, signing them off, and notifying staff of their arrival
- Strong communication skills in person, via phone and through email correspondence
Front Desk Receptionist Intern
Ballan D. Tuck DDS Inc
Oakland, CA
11.2022 - 02.2023
- Maintained patient records by efficiently faxing, copying, and filing paperwork in compliance with organizational standards.
- Managed incoming calls, addressing patient inquiries and processing insurance claims with efficiency.
- Coordinated efforts with clinical staff to ensure efficient patient flow and maintain exceptional service quality.
Waitress
The Melt
Oakland, CA
02.2022 - 09.2022
- Handled customer interactions efficiently, maintaining high service standards in a busy atmosphere.
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to streamline order processing and delivery.
- Resolved customer complaints effectively, enhancing the dining experience.
Waitress
Umami Burger
Oakland, CA
06.2021 - 10.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Trained new team members on menu items and service standards.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
McClymonds High School
Oakland05-2022
Associate of Science - Health Science
Merritt College
Oakland, CA05-2026
Skills
- Electronic health records
- Appointment management
- Patient care
- Patient confidentiality
- Problem-solving
- Multitasking
Certification
- BLS/CPR Certificate June 2026 - June 2028
Languages
Spanish
Elementary
Timeline
Chiropractic Office Assistant
Yong Kim Chiropractic & Acupuncture
07.2024 - Current
Front Desk Receptionist
Alameda Fitness & Spa
01.2023 - 07.2023
Front Desk Receptionist Intern
Ballan D. Tuck DDS Inc
11.2022 - 02.2023
Waitress
The Melt
02.2022 - 09.2022
Waitress
Umami Burger
06.2021 - 10.2021
Associate of Science - Health Science
Merritt College
High School Diploma -
McClymonds High School