Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
GeneralManager

NILISHA PATEL

Auburn Hills,MI

Summary

Entrepreneurially minded problem solver and passionate about spearheading challenges identified in analytics. Personal and internship experience has bolstered my ability to optimize and enhance conversion-driving content. Eager to grow with a startup like validity that value fresh ideas.

Overview

3
3
years of professional experience

Work History

General Manager

-320 Coffee & Creamery
Detroit, Michigan
07.2021 - Current
  • Developed and implemented daily operations plans such as inventory management, employee assignments and promotional social media content.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Curated and segmented editorial content to increase engagement and Analyzed social media/online marketing campaign results.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.
  • Revamped wordpress website, increasing daily visitation from 380 to 1560 per month.

Senior Underwriter

United Wholesale Mortgage
Pontiac, Michigan
06.2020 - 06.2021
  • Leverage knowledge of loan products to help restructure turn-down loans for subsequent approvals
  • Made decisions on acceptance, rejection or modification for self-employed, Rental income, SSI and variable income type loans
  • Underwrote and processed more than 100 mortgages and other secured loans for a private bank, which resulted in lending over $100 million in last 2 months
  • Effectively managed pipeline of over 26 loans per week to meet strict deadlines while personally guiding clients through the underwriting process and providing recommendations.

Underwriter

United Shore Financial Services LLC
Pontiac, MI
06.2020 - 03.2021
  • Underwrote conventional loans to industry guidelines
  • Utilized strong written and oral skills to effectively communicate with internal and external clients
  • Consistently met or surpassed all established goals throughout tenure by leveraging impeccable organizational skills to effectively manage more than 17 files daily
  • Produced productivity and quality standards reports for newly hired underwriters and provided reviews on the complex files and credit exception

Social Media Manager

Greenopia Inc
Anand, India, India
05.2016 - 05.2017
    • Developed marketing content such as blogs, promotional materials and social media advertisements for 100+ clients.
    • Built, implemented and updated effective SEO strategies.
    • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
    • Monitored online presence of the company's brand to engage with users and strengthen customer relationships.
    • Curated and segmented editorial content to increase engagement and channel growth.
    • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
    • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
    • Identified target market and key segments through in-depth analysis of markets and related trends for each client.

Education

MBA - Human Resource And IT

SEMCOM College
India
05.2016

BBA - Finance

The Maharaja Sayajirao University
India
05.2014

Skills

  • Customer Service
  • Social Media Management Apps: Later, Hootsuite,
  • Paid Acquisition: Facebook, Instagram, AdWords
  • Google Analytics
  • MS Office
  • Google Apps: Sheets, Docs
  • Email Marketing: Mailchimp

Additional Information

  • ACCOMPLISHMENTS , Earned the “Employee of the month” Award in 2017 for driving business. University social media presenter during 2016 at SEMCOM college.
  • Earned the "GOAT UNDERWRITER" in 2021 for clearing highest conditions in a day.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Manager

-320 Coffee & Creamery
07.2021 - Current

Senior Underwriter

United Wholesale Mortgage
06.2020 - 06.2021

Underwriter

United Shore Financial Services LLC
06.2020 - 03.2021

Social Media Manager

Greenopia Inc
05.2016 - 05.2017

MBA - Human Resource And IT

SEMCOM College

BBA - Finance

The Maharaja Sayajirao University

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