Windows
Nilo Garcia
Saint Marys,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Customer Service Representative
The-Tshirt Shop
04.2022 - 08.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Network Administrator
Solutions By Design
06.2001 - 05.2012
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Verified continuity of computer and telephone system services for users..
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Arts - Theology
Dayspring Univerity
Bayamon, PR 05.2001 -
Associate of Science - Computer Repair And Network Administrator
Interamerican University
Bayamon. PR 05.2001 -
Skills
Operations Management
Software
Microsoft Office
Adobe Photoshop
Adobe Illustrator
Timeline
Customer Service Representative
The-Tshirt Shop
04.2022 - 08.2023
Network Administrator
Solutions By Design
06.2001 - 05.2012
Bachelor of Arts - Theology
Dayspring Univerity
05.2001 -
Associate of Science - Computer Repair And Network Administrator
Interamerican University
05.2001 -