Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Nilo Garcia

Saint Marys,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Customer Service Representative

The-Tshirt Shop
04.2022 - 08.2023
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Network Administrator

Solutions By Design
06.2001 - 05.2012
  • Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
  • Identified and immediately resolved issues with network devices.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Verified continuity of computer and telephone system services for users..
  • Diagnosed and resolved hardware and software issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and executed resolution for network and server issues.

Education

Bachelor of Arts - Theology

Dayspring Univerity
Bayamon, PR
05.2001 -

Associate of Science - Computer Repair And Network Administrator

Interamerican University
Bayamon. PR
05.2001 -

Skills

Operations Management

undefined

Software

Windows

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Timeline

Customer Service Representative

The-Tshirt Shop
04.2022 - 08.2023

Network Administrator

Solutions By Design
06.2001 - 05.2012

Bachelor of Arts - Theology

Dayspring Univerity
05.2001 -

Associate of Science - Computer Repair And Network Administrator

Interamerican University
05.2001 -

Similar Profiles

CREATE PROFILE
Nilo Garcia