Nilo Reyes
New York
Summary
Dynamic professional with a proven track record at Walgreens, enhancing operational efficiency and customer satisfaction. Excels in conflict resolution and shift scheduling, driving team collaboration and problem-solving. Achieved significant improvements in prescription processing and customer service, leading to increased repeat business and streamlined workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
06.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
Full Time Assistant Manager
BoxLunch
05.2023 - 06.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Generated repeat business through exceptional customer service.
Supervisor
Skechers
09.2020 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Arts - Music
Borough of Manhattan Community College
New York, NY05-2022
Skills
- Shift scheduling
- Conflict resolution
- Sales initiatives
- Team collaboration
- Problem-solving skills
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pharmacy Technician
Walgreens
06.2024 - Current
Full Time Assistant Manager
BoxLunch
05.2023 - 06.2024
Supervisor
Skechers
09.2020 - 03.2023
Associate of Arts - Music
Borough of Manhattan Community College