Nilyne Lee
Raleigh,NC
Summary
Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 4 years of experience taking food and beverage orders in-person and over the telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. Reliable member that brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Very experienced with technology and handling customers with a friendly attitude no matter the situation.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Olive Garden
02.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
To-Go Specialist
Chilis's Bar And Grill
08.2021 - 02.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Crew Member
McDonalds
09.2019 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Criminal Justice
Wake Technical Community College
Raleigh, NC05.2025
High School Diploma -
Leesville Road High School
Raleigh, NC08.2023
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Complaint resolution
- Flexibility
- Detail Oriented
- Cleanliness
Timeline
To-Go Specialist
Olive Garden
02.2022 - Current
To-Go Specialist
Chilis's Bar And Grill
08.2021 - 02.2022
Crew Member
McDonalds
09.2019 - 08.2021
Criminal Justice
Wake Technical Community College
High School Diploma -
Leesville Road High School
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