Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIMA SHERPA

Pasadena,TX

Summary

Experienced professional adept at streamlining administrative and operational processes to drive efficiency. Skilled in managing multiple projects simultaneously and effectively prioritizing tasks to ensure timely completion. Demonstrated track record of meeting deadlines and delivering high-quality results consistently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon Canada Fulfillment Services
10.2021 - 05.2024


  • Co-ordinate, assign and review the work of associates engaged in the following duties: receiving, stowing, problem solving, maintaining inventories and materials, coordinating production work and other related activities.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.

Customer Service Associate

Momo Factory
05.2021 - 06.2022


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Stocked food merchandise and inventory consistently, prepared attractive displays to attract and engage customers

Human Resource Assistant

B.R. Implex Trade Link
10.2019 - 12.2020


  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Customer Service Representative

Nabil Bank Limited
06.2019 - 08.2019
  • Developed strong communication skills and technical skills to assist bank customers in presenting various bank schemes
  • Used problem-solving skills, determining problems, and analyzed fundamental parts of the problem to resolve customer service related inquiries
  • Maintained financial and confidential data of all the customers, streamlined data entry process of all the inbound and outbound calls & email

Education

MBA -

University Canada West
Vancouver, BC
07.2022

BBA -

Herald College Kathmandu
Kathmandu, Nepal
11.2020

Skills

  • Workflow management
  • Assignment delegation
  • Process analysis
  • Analytical problem solving
  • Customer service
  • Performance monitoring
  • Administrative skills
  • Data visualization and presentations
  • Data analysis
  • Excel functions
  • Data cleaning
  • SQL

Certification

  • Foundation: Data, Data, Everywhere
  • Ask Questions to Make Data-Driven decisions
  • Prepare Data for Explorations
  • Process Data from Dirty to Clean
  • Analyze Data to Answer Questions
  • Fundamentals of Joint Health & Safety Committees
  • Design Thinking Course


Timeline

Process Assistant

Amazon Canada Fulfillment Services
10.2021 - 05.2024

Customer Service Associate

Momo Factory
05.2021 - 06.2022

Human Resource Assistant

B.R. Implex Trade Link
10.2019 - 12.2020

Customer Service Representative

Nabil Bank Limited
06.2019 - 08.2019

MBA -

University Canada West

BBA -

Herald College Kathmandu

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