Nimah Franklin
Kenosha
Summary
Driven to excel, I leveraged my persuasive communication (soft skill) and outbound sales expertise (hard skill) at Mad Science, surpassing sales goals through strategic initiatives and fostering customer relationships. My dedication to continuous improvement and team collaboration has been pivotal in driving revenue and achieving targets, showcasing my commitment to excellence and innovation in sales.
Knowledgeable Outbound Sales Representative with strong background in outbound sales and proven track record of fostering client relationships. Successfully implemented strategies that enhanced lead generation and customer retention. Demonstrated effective communication and negotiation skills to drive revenue growth.
Overview
9
9
years of professional experience
Work History
Outbound Sales Representative
Mad Science
04.2020 - Current
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
Cashier
Walmart
05.2016 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Certificate - Medical Assistant
University of Wisconsin Parkside
Kenosha, WI02-2023
High School Diploma -
Indian Trail High School And Academy
Kenosha, WI05-2018
Skills
- Customer relationship building
- Outbound sales
- Sales presentations
- Target achievement
- Sales reporting
- Pipeline management
- Objection handling
Timeline
Outbound Sales Representative
Mad Science
04.2020 - Current
Cashier
Walmart
05.2016 - 03.2020
Certificate - Medical Assistant
University of Wisconsin Parkside
High School Diploma -
Indian Trail High School And Academy
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