Nimesh Patel
Queens,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
03.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Applied Science - Aircraft Operations
Vaughn College of Aeronautics And Technology
East Elmhurst, NY03.2025
Skills
- Heavy Equipment Operation
- Data Collection
- Product Knowledge
- Paperwork Processing
- Call Management
- Customer Service
Timeline
Customer Service Representative
The Home Depot Inc
03.2018 - Current
Associate of Applied Science - Aircraft Operations
Vaughn College of Aeronautics And Technology
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