Nina Abdullah
Indianapolis,IN
Summary
Dynamic Certified Clinical Medical Assistant with a proven track record at Community Hospital East, excelling in patient management and effective communication. Demonstrated success in enhancing patient satisfaction and streamlining the intake process. Skilled in health insurance verification and renowned for exceptional customer service, significantly improving clinic workflows and patient outcomes.
Overview
28
28
years of professional experience
Work History
Certified Clinical Medical Assistant
Community Hospital East
Indianapolis, IN
11.2020 - 03.2025
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized medical records so they are easily accessible for review by physicians or other healthcare staff.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Assisted back-office patient processes to reduce office wait times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
BP Connect, Get Go, Amoco, Giant Eagle
Indianapolis, IN
06.1997 - 11.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong customer relationships to encourage repeat business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
GED -
Walker Career Center/ HS Equivalency Diploma
Indianapolis, IN02-2020
Skills
- Appointment scheduling
- Health insurance verification
- Patient management
- Customer service
- Effective communication
- Patient scheduling
- Patient intake process
- Insurance verification
- Check-in coordination
Timeline
Certified Clinical Medical Assistant
Community Hospital East
11.2020 - 03.2025
Customer Service Representative
BP Connect, Get Go, Amoco, Giant Eagle
06.1997 - 11.2020
GED -
Walker Career Center/ HS Equivalency Diploma
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