Nina Berry
Bronx
Summary
Resilient professional committed to justice and advocacy, leveraging strong conflict resolution and team leadership skills. Experienced in high-pressure environments, empowering youth and supporting survivors while maintaining a focus on positive community impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative Supervisor
BH Management Services, LLC
Hollywood
02.2024 - 03.2025
- Promoted to supervisor within 3 months of hire based on strong performance and leadership abilities
- Supervised 7 dispatchers, managing high-stress calls, customer complaints, and scheduling issues to ensure seamless operations
- Handled 200+ incoming calls per shift, resolving customer concerns, processing refunds, and rescheduling appointments
- Trained and supported new employees, enhancing service efficiency and fostering effective team communication
- Coordinated daily communication with technicians to confirm ETA and job status, ensuring timely updates for clients
- Sent appointment reminders and followed up to ensure client satisfaction and timely service
- Maintained accurate paperwork and system records under strict time constraints
- Excelled in a fast-paced, high-volume environment with a focus on conflict resolution and time management
Resident Advisor
Christus Health
Orlando
08.2022 - 05.2023
- Monitored resident safety and well-being through regular check-ins, ensuring timely support and intervention.
- Assisted residents with daily living activities and personal care needs.
- Conducted weekly room inspections for safety purposes.
- Chaperoned group-sponsored trips and social functions, fostering community connections and promoting resident participation.
- Tracked participation in residence life programs, evaluating their effectiveness in enhancing resident engagement and community involvement.
- Maintained accurate records of resident interactions and incidents for reporting purposes.
Education
Associate's degree - Criminal Justice
CUNY Borough of Manhattan Community College
Manhattan, NY03-2026
High school diploma -
Smart school
Mesa, AZ01-2024
Skills
- Customer service
- Team leadership
- Conflict resolution
- Dispute resolution
- Program coordination
- Incident reporting
- Report preparation
- Documentation
- Computer proficiency
- Microsoft Excel
- Time management
- Problem-solving
- Safety monitoring
- Strong teamwork
- Effective communication
- Positive and professional
- Conflict mediation
- Money handling
Certification
- Driver's License, 06/01/36
- First Aid Certification
- BLS Certification
Languages
- Bilingual
Groups
Criminal justice Club, 03/01/25, Present, Active member of the Criminal Justice Club, engaging in discussions on criminal justice policy, ethics, and reform while collaborating with peers on events and community-focused initiatives. Developed strong communication, teamwork, and critical thinking skills relevant to the criminal justice field.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative Supervisor
BH Management Services, LLC
02.2024 - 03.2025
Resident Advisor
Christus Health
08.2022 - 05.2023
Associate's degree - Criminal Justice
CUNY Borough of Manhattan Community College
High school diploma -
Smart school