Nina Burbank
Chinle,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments.
Overview
40
40
years of professional experience
Work History
Medical Support Assistant
Chinle Comprehensive Health Care Facility
Chinle, AZ
06.1984 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
Education
High School Diploma -
Chinle High School
Chinle, AZ05-1975
Skills
- Medical Transcription Competence
- Medical coding familiarity
- Adaptable to change
- Patient Confidentiality Maintenance
- Electronic Health Records Management
- Patient Records Maintenance
- Appointment Scheduling
- Patient Communication
- Patient Scheduling
- HIPAA Compliance
- Medical terminology in Navajo
- CPR
- Maintaining confidentiality
- Communicating with patient families
- Inventory and supply management
- Direct Patient Care
Timeline
Medical Support Assistant
Chinle Comprehensive Health Care Facility
06.1984 - Current
High School Diploma -
Chinle High School
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