Tyshondra Hardson
Long Beach,CA
Summary
Dedicated Medical Support Assistant with 3 years of experience, currently enhancing patient care at the Department of Veterans Affairs. Skilled in managing multi-line telephone systems, coordinating appointments, and maintaining accurate medical records. Proven ability to resolve conflicts, balance workloads, and guide staff in policy changes, seeking to continue as a Medical Support Assistant.
Well-versed in emergency room procedures and patient care with relevant experience as an Emergency Room MSA. Skills include efficient data entry, maintaining patient records, and handling high-stress situations with ease. Demonstrated ability to multitask effectively in fast-paced environments while ensuring the smooth operation of administrative functions. Known for improving operational flow and contributing to team success through hard work, attention to detail, and excellent organizational skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Long Beach, CA
08.2022 - Current
- Manage a multi-line telephone system, efficiently routing calls to relevant staff members
- Coordinate patient appointments, including scheduling, canceling, and rescheduling, ensuring optimal clinic flow
- Collect and verify patient demographics and insurance details to maintain accurate medical records
- Contribute to team meetings with constructive input on operational processes and patient care strategies
- Monitor and make work assignments
- Responsible for scheduling appointments; including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Monitor and make work assignments
- Provide input on performance
- Act as liaison between MSA and staff to resolve day to day conflicts
- Resolve daily workplace issues and maintain efficient workflow
- Ensure accurate and timely scheduling of appointments
- Provide guidance staff members to include changes in policies and procedures
- Distributing and balancing workload
- Orienting and provide on the go training for new and current employees
- Comply with mandatory training requirements for the outpatient scheduling process
- Other assignments include m, but not limited to: scheduling, canceling, rescheduling patient's appointments and/or consults; monitor both inpatient and outpatient appointments for areas of responsibility; verify and update demographics and insurance information; process all emergency and non-emergency transfers to other VA facilities or private hospitals
- Worked with cross-functional teams to achieve goals.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ordered office supplies as needed to maintain inventory levels.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
Housekeeping Aide
Department of Veterans Affairs
Long Beach, CA
01.2022 - 08.2022
- Ensured rigorous sanitation of restrooms by meticulously cleaning fixtures, including toilets, sinks, and baths, while also managing the upkeep of floors through sweeping, mopping, and vacuuming
- Facilitated cleanliness and hygiene of accommodations by restocking essential supplies and transporting soiled linens to laundry facilities, adhering to established cleanliness standards
- Managed inventory of cleaning agents and supplies, emphasizing safe handling and usage to maintain a secure working environment, in compliance with health and safety guidelines
Greeter
Walmart
Paramount, California
05.2019 - 10.2019
- Delivered exceptional customer service by warmly greeting patrons, enhancing their shopping experience, and guiding them to products and promotions
- Uphold store safety and appearance by monitoring visitor behavior and ensuring the entrance area was clean and inviting
Housekeeping Aide
MGM Grand
Las Vegas, Nevada
02.2017 - 03.2019
- Maintained stringent sanitation standards by thoroughly cleaning and sanitizing bathrooms, and ensuring replenishment of toiletries and amenities
- Conducted comprehensive cleaning tasks including dusting, sweeping, mopping, and vacuuming to uphold a pristine guest room environment
- Collaborated effectively with the front desk team to fulfill guest requests efficiently, contributing to enhanced guest satisfaction and service excellence
Bus Driver
First Transit
Anaheim, California
10.2015 - 09.2016
- Maintained strict adherence to traffic laws and safety regulations, ensuring the well-being of passengers during transit
- Conducted thorough pre-shift vehicle inspections to identify and report any potential mechanical issues, contributing to the reliability of transport services
- Delivered exceptional customer service, including assistance to elderly and disabled passengers, while efficiently managing fare collection and providing route information
Education
High School Diploma - Education and Training
Gardena Senior High School
Gardena, CA06.2009
Skills
- Medical Transcription Competence
- Adaptable to Change
- Patient Confidentiality Maintenance
- Time Management Skills
- Data Entry
- Communication Skills
- Interpersonal Skills
- Excellent Reading and Comprehension
- Attention to Detail
- Critical Thinking and Problem Solving
- Insurance Verification
- Appointment Scheduling
- HIPAA compliance
- Insurance verification
Timeline
Medical Support Assistant
Department of Veterans Affairs
08.2022 - Current
Housekeeping Aide
Department of Veterans Affairs
01.2022 - 08.2022
Greeter
Walmart
05.2019 - 10.2019
Housekeeping Aide
MGM Grand
02.2017 - 03.2019
Bus Driver
First Transit
10.2015 - 09.2016
High School Diploma - Education and Training
Gardena Senior High School