NINA CAPUANI
San Diego,CA
Summary
Skillful Operations Analyst adeptly supporting system management and problem resolution to improve records management. Over 3 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Analyst
Palomar Specialty Insurance Company
03.2022 - Current
- Creates 35 monthly reports in addition to Ad Hoc reporting to support decision making processes
- Consults with stakeholders to develop operational strategies and processes
- Develops and maintains relationships with internal teams, to ensure accurate and timely reporting of operational data
- Collaborates with developers to implement technology solutions that automate and streamline reporting processes
Operations Specialist
Palomar Specialty Insurance Company
06.2021 - 03.2022
- Completed 600+ producer setups monthly
- Managed and oversaw 3 new operations specialists
- Collected, arranged, and input information into database system
- Identified opportunities to streamline producer setup processes and reduce setup time
- Collaborated with IT to implement software solutions that enhanced efficiency of producer setup processes
- Took ownership of overseeing residential Earthquake inspections while collaborating with third party vendors
Area Manager
Amazon
05.2020 - 06.2021
- Ensured quality of 50k+ packages daily
- Oversaw delivery of 250,000+ Prime Free Same Day packages
- Collaborated with Safety to create Station Safety Committee for associate welfare
- Managed 30 associates with proven track record of motivating teams to receive the best results
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Analyzed operational data to identify trends and opportunities for improvement in delivery efficiency and customer satisfaction
- Created Employee Engagement Plan that became standard across Amazon Logistics to increase associate morale and reduce turnover rates
Education
Bachelor of Science - Marketing
San Diego State University
San Diego, CA05.2020
Skills
- Data Analysis
- Process Improvements
- Creative Solutions
- Excel Formulas
- Operational Improvements
- Complex Problem-Solving
- Leadership
- Team Management
Certification
- Data Science with SQL and Tableau at eCornell
Timeline
Operations Analyst
Palomar Specialty Insurance Company
03.2022 - Current
Operations Specialist
Palomar Specialty Insurance Company
06.2021 - 03.2022
Area Manager
Amazon
05.2020 - 06.2021
Bachelor of Science - Marketing
San Diego State University
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