Nina Carrasco
Odessa,TX
Summary
Hi, I'm Nina B Carrasco. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Successful and seasoned [Job Title] with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
24
24
years of professional experience
Work History
Insurance Agent
Amax Auto Insurance Inc
03.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
ASSISTANT MANAGER
Claires Boutiques
03.2009 - Current
- I've been at Claire's for about 12 years
- Before that, I was at the sister company Icing
- I am a loyal employee and love the fun work atmosphere
- I assist the manager in daily activities such as hiring, training, schedules, operations, and working with the staff to reach goals and numbers
- I supervise the staff and review sales goals and best practices with the team
- Recovery, ear piercing, shipping merchandise, and keeping the store in a clean and shoppable shape are also part of the daily duties
- I review customer complaints or concerns and provide excellent customer service
- I engage team members to go above and beyond by adding additional merchandise to the sale after convincing the customer
- I am skilled in inventory and occasional audits, always prepared for district manager visits and regional visits
- I am friendly and hardworking, with skills in marketing, training, as well as additional skills as a nanny and housekeeper
- I am a very dependable and trustworthy person
- I know how to work with money and deposits, and I have experience with QuickBooks.
Sales Representative
Linex
05.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
NANNY, HOUSE KEEPER
Shanna Sullivan
05.2003 - 05.2007
- Taking care of Mrs
- Sullivan's daughter, including feeding and bathing her
- Taking her daughter to toddler time school or picking her up from school
- Assisting Mrs
- Sullivan with travel if needed
- Keeping up with the house and chores, including dishes, laundry, mopping and sweeping, feeding her animals, making deposits, and general upkeep of the house.
ASSISTANT MANAGER
Dairy Queen
09.2000 - 05.2007
- While working at Dairy Queen, my duties included managing the staff, keeping them in sync to ensure orders were completed in a timely manner
- I would also take over duties as manager when the manager was out sick
- Other duties included ordering food from vendors, sweeping, mopping, fixing the ice cream machine, and assisting the rest of the staff with anything they might need.
Education
HIGH SCHOOL DIPLOMA - BASICS -
Alpine High School
Alpine, TX05.2003
Skills
- Providing excellent customer service
- Multitasking
- Training and hiring
- Sales Projection
- Operations
- Visual Merchandising
- Ear piercing
- Keeping store clean and tidy
- Minor Quick books, sending invoices and filing
- Child Care
- House keeping
- Providing a professional work enviorment
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
Languages
Spanish
Limited Working
Timeline
Insurance Agent
Amax Auto Insurance Inc
03.2024 - Current
Sales Representative
Linex
05.2023 - 03.2024
ASSISTANT MANAGER
Claires Boutiques
03.2009 - Current
NANNY, HOUSE KEEPER
Shanna Sullivan
05.2003 - 05.2007
ASSISTANT MANAGER
Dairy Queen
09.2000 - 05.2007
HIGH SCHOOL DIPLOMA - BASICS -
Alpine High School