Nina Chatman
Cincinnati
Summary
- 5 years of experience in Cybersecurity, IT, healthcare finance and leadership
- Skilled in management of operations, mentoring teams and building relationships
- Focused on management tools, effective processes, communication and excellent in fast paced settings
Overview
11
11
years of professional experience
Work History
Mail Distribution Supervisor
United States Postal Service
Cincinnati
06.2018 - Current
- Led daily operations for a team of 25 employees, increasing productivity by 30% and improving efficiency through streamlined processes
- Monitored transported mail for discrepancies resolving issues to maintain accuracy and compliance
- Designing standardized operating procedures across multiple postal facilities, enhancing workflow reducing operational errors
- Leveraged Lean Six Sigma methodologies to identify inefficiencies and implement process improvements
- Achieved Yellow Belt certification, demonstrating expertise in continuous improvements and operational excellence
Customer Service Reservation Agent
Delta Airlines
Cincinnati
04.2022 - 07.2023
- Managed over 50 passenger bookings daily, ensuring efficient and accurate processing
- Provided remote customer service via phone and messaging, addressing inquiries and resolving issues promptly
- Maintained client relationships and fostered loyalty through personalized service and follow-ups
Senior Claims Adjudicator
Trihealth Tristate Benefit Solutions
Cincinnati
07.2015 - 02.2018
- Provided exceptional customer service and account management, ensuring smooth transitions for clients
- Conducted training sessions for providers on claim processing, new fee schedules updates, and contract configurations
- Collaborated with stakeholders to resolve inquiries, streamline processes, and improve overall provider satisfaction
- Led monthly audits to assess performance and compliance delivering constructive coaching and feedback to analysts to enhance accuracy
- Conducted critical testing for closing adjudication processes, both electronic and manual ensuring compliant claim resolution
Chargemaster Analyst
Parallon
Cincinnati
07.2014 - 08.2015
- Led projects for regular updates, collaborating with financial, leadership, and IT teams to ensure seamless operations
- Managed CDM databases for Mercy Health Systems, updating pricing, coding, billing, and payor edits
- Recommended policies and coding procedures to ensure consistency and compliance
Education
Accounting -
Cincinnati State Technical College
Cincinnati, Ohio07.2020
Skills
- CompTIA Network
- CompTIA IT Fundamentals
- CompTIA Security
- Data analysis
- Client relationship management
- Conflict resolution
- Production methodologies
- Financial management and reporting
- Logistics coordination
Technical Skills - Cybersecurity
- CompTIA Network+
- CompTIA IT Fundamentals+
- CompTIA Security+
Summary Of Qualification
- 5 years of experience in Cybersecurity, IT, healthcare finance and leadership
- Skilled in management of operations, mentoring teams and building relationships
- Focused on management tools, effective processes, communication and excellent in fast paced settings
Timeline
Customer Service Reservation Agent
Delta Airlines
04.2022 - 07.2023
Mail Distribution Supervisor
United States Postal Service
06.2018 - Current
Senior Claims Adjudicator
Trihealth Tristate Benefit Solutions
07.2015 - 02.2018
Chargemaster Analyst
Parallon
07.2014 - 08.2015
Accounting -
Cincinnati State Technical College