Nina DeMercurio
Macomb,MI
Summary
I am very good with working with people. I have a lot of experience working front desk, hosting, serving, fast food. Therefore, I can work with customers and patients very well. I also work well under pressure. Having experience in a physical therapy office itself also puts me at a good advantage because I am familiar.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Regale Craft Food
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Front Desk Receptionist
Neil King Physical Therapy
06.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Made appointments and dealt with insurance.
Education
No Degree - Exercise Science
Oakland University
Rochester, MI12.2025
High School Diploma -
Eisenhower High School
Macomb, MI06.2021
Skills
-Customer Service skills
-Good with insurance companies
-Outgoing
-Organized
-Quick learner
-Positive attitude
Certification
I was certified in CPR on two different occasions in High School.
Timeline
Server
Regale Craft Food
10.2023 - Current
Front Desk Receptionist
Neil King Physical Therapy
06.2021 - 09.2021
No Degree - Exercise Science
Oakland University
High School Diploma -
Eisenhower High School
I was certified in CPR on two different occasions in High School.
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