Nina Falkenhan
Chandler,AZ
Summary
Assistant store manager with expertise in communication and customer relations. Proven track record in swiftly resolving issues and enhancing service quality. Successfully implemented strategies that foster teamwork and improve overall store performance.
Overview
39
39
years of professional experience
Work History
Assistant Store Manager
Sprouts Famers Market
Mesa, Arizona
01.2023 - 07.2026
- Managed daily store operations, ensuring optimal team coordination and customer service quality.
- Oversaw inventory management and staff scheduling, ensuring operational efficiency and service quality.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted staff performance evaluations, providing constructive feedback to enhance team development.
- Completed walk-throughs, guiding team members to address issues affecting store appearance.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
Service Manager
Sprouts Famers Market
Chandler, Arizona
12.2006 - 12.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer complaints promptly to promote a positive shopping experience.
- Improved customer satisfaction ratings by addressing complaints and implementing targeted solutions.
- Developed staff schedules to guarantee adequate coverage during peak hours.
- Hired and trained service department staff, driving performance improvements.
- Strengthened employee engagement to decrease turnover rates through consistent support.
- Managed inventory levels of essential parts for optimal servicing of customer needs.
- Analyzed service performance metrics to pinpoint and implement key improvement areas.
Customer Service Manager
Henry's Farmers Market
Gilbert, Arizona
02.2005 - 12.2006
- Resolved complex customer complaints using effective communication and problem-solving strategies.
- Communicated effectively to resolve product and consumer complaints, fostering customer satisfaction.
- Collaborated with management to streamline store operations, improving workflow and customer experience.
- Fostered teamwork and employee engagement to maintain a positive work environment.
- Established rapport with customers, managers, and team members for successful collaboration.
- Evaluated job performance and motivated staff to boost productivity.
- Organized shift assignments to ensure adequate coverage during peak times, aligning staffing with workload demands.
- Reviewed customer requests to authorize returns, exchanges, and voids to ensure compliance with store policies.
Front End Manager
Albertsons Market
Mesa, Arizona
01.2002 - 02.2005
- Managed front-end operations to facilitate seamless customer transactions.
- Trained and mentored staff in customer service best practices to enhance service quality.
- Resolved customer inquiries and complaints promptly and effectively.
- Cultivated customer relations and established service standards to improve customer satisfaction.
- Coordinated staffing schedules to enhance efficiency during peak hours.
- Oversaw cash flow management and ensured security of cashier operations to maintain financial integrity.
- Executed opening and closing procedures by reconciling sales records with software data.
- Organized team activities to promote camaraderie and a positive workplace culture.
Cosmetic Department Manager
Sav On
Arcadia, California
11.1987 - 02.1996
- Managed daily operations of cosmetics department, including staffing and promotions.
- Trained staff on product knowledge and customer service techniques to enhance performance.
- Managed inventory and restocking processes to ensure product availability for customers.
- Implemented visual merchandising standards to create inviting shopping environments.
- Created engaging visual displays that showcased key features of products.
- Conducted consultations, providing skincare advice and demonstrating cosmetic application techniques.
- Resolved customer complaints regarding cosmetic merchandise promptly and professionally.
- Maintained accurate records of stock levels, sales figures, and staff performance metrics.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06-1989
Skills
- Inventory management and sales forecasting
- Operational compliance and performance evaluation
- Team management and staff training
- Employee engagement and scheduling coordination
- Customer service and relations
- Goals and performance management
- Time management strategies
- Problem solving and effective communication
Timeline
Assistant Store Manager
Sprouts Famers Market
01.2023 - 07.2026
Service Manager
Sprouts Famers Market
12.2006 - 12.2022
Customer Service Manager
Henry's Farmers Market
02.2005 - 12.2006
Front End Manager
Albertsons Market
01.2002 - 02.2005
Cosmetic Department Manager
Sav On
11.1987 - 02.1996
High School Diploma -
Arcadia High School