Nina Ferrell
Seattle
Summary
Dedicated professional skilled in behavioral management and trauma-informed care. Experienced in monitoring patient progress and documenting interactions, contributing to improved mental health outcomes and enhanced team communication.
Overview
3
3
Certifications
4
4
years of professional experience
Work History
Emergency Room Mental Health Technician
Seattle Children Hospital
Seattle
03.2025 - Current
- Provided direct support to children and families facing mental health challenges.
- Documented patient interactions and progress in electronic health records accurately.
- Participated in training sessions to stay updated on best practices in mental health care.
- Provided crisis intervention services in emergency situations.
- Assisted in developing individualized treatment plans with multidisciplinary teams.
- Monitored patient behavior and reported significant changes to the clinical team.
Intake Coordinator
Smokey Point Behavioral Hospital
Marysville
05.2024 - 06.2025
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Facilitated communication between patients and outside facilities for seamless intake process.
- Provided education about mental health issues and available resources within the community.
- Conducted client interviews and performed client intake services.
- Collaborated with healthcare providers to streamline referral processes for patients.
- Participated in team meetings with physicians, nurses, social workers, and case managers to discuss patient care plans and review progress notes.
- Managed patient intake processes to ensure accurate information collection.
General Manager
Happy Lemon
Bothell
11.2022 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained staff on product knowledge and service techniques for quality assurance.
Education
Bachelor of Science - Psychiatric Nursing
Seattle Central College
Seattle, WA01-2028
Skills
- Crisis intervention
- Patient assessment
- Electronic health records
- Behavioral management
- Relationship building
- Emergency intervention
- De-escalation techniques
- Trauma-informed care
- Progress monitoring
- Psychiatric medication
- Intake coordination
- Team collaboration
Certification
BLS
Timeline
Emergency Room Mental Health Technician
Seattle Children Hospital
03.2025 - Current
Intake Coordinator
Smokey Point Behavioral Hospital
05.2024 - 06.2025
General Manager
Happy Lemon
11.2022 - 02.2024
Bachelor of Science - Psychiatric Nursing
Seattle Central College