Nina Goodman
Rockaway Park,NY
Summary
- As a Professional Residential Assistance, I have provided 6 years of commendable performance in nonprofit organizations
- Strive to exceed organizational expectations by always putting the clients first and delivering superior quality and care.
- Clear, concise verbal communicator with persuasive and patient interpersonal skills
- Accustomed to quickly identifying clients' concerns and providing proper information or routing clients to appropriate Department to better service.
- Excellent research and investigative skills to evaluate problems, get to the root cause, and access appropriate resources for resolution.
- Advanced proficiency in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook); Siebel
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Assistant
Bronx Parent Housing Network
09.2020 - Current
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Attended continuing training sessions on CPR,First Aide, Effective Communication, Sexual Harassment and Discrimination.
- Managed inventory of supplies needed for daily operations within the residential facility, ensuring availability when required.
- Supervised employees and provided feedback on performance.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
Tech Booth Clerk
Recovery Networks
04.2023 - 03.2024
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed and Overseen Drug Screenings via specimens and swabs
Education
Master of Arts - Marriage And Family Therapy
Capella University
Minneapolis, MN02-2026
Bachelor of Arts - Focus On Psychology
College of New Rochelle
New York, NY05-2017
Skills
- Resident hall supervision
- Conflict mediation
- Behavior management
- Mental health support
- Policy enforcement
- Crisis response
Accomplishments
Completed first residency in marriage and Family Therapy,
Affiliations
- AAMFT
Certification
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- Connecticut Driver's License
- First Aid Certification
Timeline
Tech Booth Clerk
Recovery Networks
04.2023 - 03.2024
Residential Assistant
Bronx Parent Housing Network
09.2020 - Current
- First Aid, CPR and AED Instructor Certification - American Red Cross.
- Connecticut Driver's License
- First Aid Certification
Master of Arts - Marriage And Family Therapy
Capella University
Bachelor of Arts - Focus On Psychology
College of New Rochelle
Similar Profiles
Tamia BondTamia Bond
Administrative Assistant at Bronx Parent Housing NetworkAdministrative Assistant at Bronx Parent Housing Network
TERRISE GRAYSONTERRISE GRAYSON
Case Manager Specialist at Bronx Parent Housing Network, IncCase Manager Specialist at Bronx Parent Housing Network, Inc
Raymond CastroRaymond Castro
Porter/Maintenance at Bronx Parenting Housing NetworkPorter/Maintenance at Bronx Parenting Housing Network