NINA GUERRERO
Napoleon,OH
Summary
Accomplished Certified Medical Assistant with a proven track record at Mercy Health Henry County Family Medicine, enhancing patient satisfaction and safety through meticulous infection control and compassionate care. Skilled in clinical documentation and fluent in Spanish, adept at fostering trust and improving patient outcomes. Demonstrated excellence in HIPAA compliance and patient education, contributing to a significant reduction in future health complications. Ready to bring 16 years of work experience to your team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mercy Health Henry County Family Medicine
01.2019 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Medical Assistant/Receptionist
Henry County Family Physicians
10.2016 - 01.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Parkview Fulton County Physicians
Parkview Hospital
07.2008 - 08.2016
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
Education
Associate of Applied Science - Medical Assistant
Northwest State Community College
Archbold06-2008
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Clinical Documentation
- Immunization Administration
- Phlebotomy
- Sterilization techniques
- Appointment Setting
- Simple dressings
- Fluent in Spanish
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Mercy Health Henry County Family Medicine
01.2019 - Current
Medical Assistant/Receptionist
Henry County Family Physicians
10.2016 - 01.2019
Parkview Fulton County Physicians
Parkview Hospital
07.2008 - 08.2016
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
Associate of Applied Science - Medical Assistant
Northwest State Community College
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