Nina Hairfield
Wilmington,OH
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Barr's Pharmacy, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through effective communication and problem-solving skills. Adept at managing inventory and ensuring compliance with pharmacy regulations, consistently delivering exceptional customer service and support to healthcare professionals.
Overview
2027
2027
years of professional experience
Work History
Certified Pharmacy Technician
Barr's Pharmacy
Wilmington
2023 - Current
- Facilitated pharmacists in guaranteeing precise preparation and dispensing of medications.
- Executed thorough review and validation of prescription orders to ensure completeness and accuracy prior to processing.
- Directed medication inventory management, ensuring optimal storage conditions and sufficient stock levels.
- Instructed patients on medication usage, potential side effects, and adherence strategies.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Operated pharmacy software systems for managing prescriptions and patient records efficiently.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified prescription orders for completeness and accuracy prior to processing.
- Maintained inventory of medications, ensuring proper storage conditions and stock levels.
Certified Pharmacy Technician
Kratzer's Pharmacy
Wilmington
2006 - 2023
- Educated patients on medication usage, potential side effects, and adherence strategies.
- Operated pharmacy software systems for managing prescriptions and patient records efficiently.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified prescription orders for completeness and accuracy prior to processing.
- Maintained inventory of medications, ensuring proper storage conditions and stock levels.
Education
Medical Assistant -
Southern State Community College
Hillsboro, OHCertified Pharmacy Technician -
Southern State Community College
Hillsboro, OHHigh School Diploma -
Clinton Massie
Clarksville, OH2006
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Inventory management
- Drug inventory control
- Multitasking and organization
- Empathy and patience
- Medication preparation
- Record keeping
- Prescription labeling
- Stocking medications
- Proper labeling
- Refill requests
- Point of sale systems proficiency
- Interpreting and processing medication orders
- Answering customer questions
- Supply restocking
- Drug inventory management
- Prescription filling
- Medication labels
Timeline
Certified Pharmacy Technician
Barr's Pharmacy
2023 - Current
Certified Pharmacy Technician
Kratzer's Pharmacy
2006 - 2023
Medical Assistant -
Southern State Community College
Certified Pharmacy Technician -
Southern State Community College
High School Diploma -
Clinton Massie