Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nina Pearson

Boone ,North Carolina

Summary

Currently enrolled college student majoring in nursing. Hardworking and motivated job seeker with strong attributes in customer service. Enthusiastic and reliable along with taking pride in providing excellent customer service and creating memorable dining experiences for guests. Great team player and positive towards coworkers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

OutWest Steakhouse & Saddle Room
04.2023 - 08.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Kept current on sidework throughout shifts to ensure the evening/night ran efficiently.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Worked flexible hours, often picked up for servers if needed last minute.

Take-Out Server

OutWest Steakhouse & Saddle Room
01.2023 - 04.2023
  • Answered take-out phone promptly and in a positive way.
  • Prepared, before opening, with daily food specials so customer is aware.
  • Assisted customers in taking their orders.
  • Explained menu items and recommendations if requested.
  • Entered food orders into computers.
  • Accurately quoted customers of when their food would be ready for pick-up.
  • Putting in orders from Chownow tablet into computer.
  • Ensuring food comes out how customer requested, and everything is in the bag(s) prior to their arrival.
  • Processing payments that included cash, credit card transactions, and gift certificates.
  • Formed warm relationships with regular customers.

Hostess

OutWest Steakhouse & Saddle Room
08.2021 - 01.2023
  • Welcomed customers promptly and positively upon arrival
  • Offered different areas available for seating based on customer's preference.
  • Accommodated special seating requests for guests.
  • Skillfully planned out seating tables based on a strict first-come-first-serve policy. This included large parties ranging from 15-30 people.
  • Answered main phone to answer customer's questions, assist frustrations, direct customers to take-out server, and any other customer needs.
  • Working with servers to manage their stress and also please customers in the restaurant.
  • Assist bussers with dining room if necessary.
  • Monitored guest bathrooms to ensure cleanliness.
  • Relayed guest comments or suggestions to manager for further action.
  • Backed up servers by checking on tables and retrieving items for guests.

Volunteen

Atrium Health Wake Forest Baptist Medical Center
06.2019 - 08.2022
  • Volunteered during the months of June, July, & August while on summer break.
  • Two, 8-hour shift days a week.
  • Transporting immobile patients after they have been discharged.
  • Assisting Nursing Aids with patient needs (i.e. Ice water, blankets, snacks, etc.)
  • Greeting patients coming into the hospital, helping with directional instructions if needed.
  • Organizing health binders for patients with new diagnoses
  • Reading to infants in the NICU.
  • Restocking supply rooms.
  • Washing dirty linen.

Custard Scooper/Cashier

Whit's Frozen Custard
06.2020 - 12.2020
  • Greeted incoming customers and explained flavors of the day/week.
  • helped customers complete purchases and locate items.
  • Operated cash register for cash, credit card transactions, and gift cards/certificates
  • Prepared custard for customer using skills I received in training
  • Restocked and organized product around the store
  • Cleaned dishes throughout the night and when closing duties were started
  • Answered questions about store policies and addressed customer concerns

Education

High School Diploma -

Atkins Academic & Tech High School
Winston-salem, NC
06.2033

Skills

  • High-Volume Dining
  • Order Delivery Practices
  • Seating Assignment Preparation
  • Table Bussing
  • Wine Pairings
  • Dining Customer Service
  • Menu Memorization
  • Diversity Awareness
  • Conflict Management

Certification

  • CNA - Certified Nursing Assistant

Timeline

Waitress

OutWest Steakhouse & Saddle Room
04.2023 - 08.2023

Take-Out Server

OutWest Steakhouse & Saddle Room
01.2023 - 04.2023

Hostess

OutWest Steakhouse & Saddle Room
08.2021 - 01.2023

Custard Scooper/Cashier

Whit's Frozen Custard
06.2020 - 12.2020

Volunteen

Atrium Health Wake Forest Baptist Medical Center
06.2019 - 08.2022

High School Diploma -

Atkins Academic & Tech High School

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