Nina Pincheira
Okemos,MI
Summary
Experienced with a solid background in food service. Offer excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrate genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrel Old County Store
Okemos, MI
06.2024 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Barista
Chapelure Pastry and Espresso
East Lansing, MI
05.2022 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
Daycare Volunteer
Julie Anne's Daycare
Okemos, Michigan
11.2023 - 07.2024
- Assisted teachers with classroom activities such as reading stories, playing games and helping children with art projects.
- Provided assistance in the lunchroom to ensure that all children ate their meals properly.
- Maintained a safe environment by monitoring playgrounds and classrooms during recesses and other times when students were unsupervised.
- Read stories to children to promote literacy skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Protected children from harm by monitoring environments and eliminating safety hazards.
- Improved children's self-esteem with supportive care and positive reinforcement.
- Cared for physical, emotional and spiritual needs of children.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Education
High School Diploma -
Okemos High School
Okemos, MI05-2024
Some College (No Degree) - Health And Human Services
Western Michigan University
Kalamazoo, MISkills
- Exceptional customer service
- POS operation
- Service prioritization
- Table setting arrangements
- Dish preparation
- Menu item recommendation
- Food sales and promotion
- Arts and crafts
- Exploratory play
- Diapering
- Monitoring
- Speedy and efficient
- Active listener
- Friendly and outgoing
- Opening and closing duties
- Espresso machine operation
- Complaint resolution
- Compliance standards
Affiliations
- Intramural soccer
References
References available upon request.
Timeline
Server
Cracker Barrel Old County Store
06.2024 - 08.2024
Daycare Volunteer
Julie Anne's Daycare
11.2023 - 07.2024
Barista
Chapelure Pastry and Espresso
05.2022 - 08.2024
High School Diploma -
Okemos High School
Some College (No Degree) - Health And Human Services
Western Michigan University
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