Nina Sheppard
Abilene,TX
Summary
Dynamic Housekeeping Manager with a proven track record at Doubletree Hilton And SpringHill Suites excelling in training and mentoring staff to enhance guest satisfaction. Expert in inventory management and quality control, driving operational efficiency and maintaining high cleanliness standards. Committed to delivering exceptional customer service and fostering a positive team environment.
Overview
2027
2027
years of professional experience
Work History
Assistant Housekeeping Manager
Doubletree By Hilton
07.2023 - 09.2025
- Assisted in managing daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation and reducing costs.
- Implemented quality control procedures to maintain service excellence and enhance guest experiences.
- Collaborated with front desk and maintenance teams to address guest requests promptly and efficiently.
- Assisted in resolving guest complaints related to housekeeping services, improving overall satisfaction ratings.
- Conducted regular inspections of guest rooms and common areas to uphold hotel cleanliness standards.
Housekeeping Supervisor
Hampton Inn Suites
2022 - 2023
- Supervised daily cleaning operations, ensuring adherence to established quality standards.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Coordinated scheduling to optimize team efficiency and coverage across all hotel areas.
- Implemented quality control measures, enhancing guest satisfaction through improved cleanliness.
- Managed inventory of cleaning supplies, ensuring availability and minimizing waste.
- Addressed guest feedback promptly, resolving issues to enhance overall experience.
Front Desk Agent
Hampton Inn Suites
2023 - 2023
- Greeted and assisted guests during check-in and check-out processes, ensuring smooth service delivery.
- Managed reservation system, updating guest information to maintain accuracy and efficiency.
- Provided information about hotel services, local attractions, and amenities to enhance guest experience.
- Handled guest inquiries and complaints with professionalism, resolving issues promptly to ensure satisfaction.
Line Operator
UPS Customer Center
2022 - 2022
- Operated machinery to process packages efficiently.
- Ensured adherence to safety protocols during daily operations.
- Collaborated with team members to streamline workflow processes.
- Maintained accurate inventory records using scanning systems.
Housekeeping Supervisor
Holiday Inn Express
04.2021 - 08.2022
- Conducted regular inspections of guest rooms and common areas to maintain high standards.
- Collaborated with management to develop training programs focused on operational excellence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Manager
Springhill Suites By Marriott
10.2025 - 08.2026
- Supervised housekeeping staff to ensure high cleanliness standards and guest satisfaction.
- Developed and implemented training programs for new housekeeping team members.
- Coordinated inventory management of cleaning supplies and equipment for efficiency.
- Conducted regular inspections of guest rooms and public areas to uphold quality standards.
Employment Specialist
Express Employment Professionals
08.2026 - 09.2026
- Matched candidates to openings by screening applications, assessing qualifications, and aligning skills with client needs.
- Conducted interviews to evaluate experience, reliability, and job readiness for direct-hire and temporary assignments.
- Coordinated candidate onboarding, including documentation, background checks, and assignment preparation.
- Maintained accurate applicant records, placement notes, and compliance documentation in staffing systems.
- Communicated regularly with clients to clarify hiring requirements and support timely placement decisions.
- Built strong candidate pipelines through sourcing, follow-up, and ongoing relationship management.
Education
Certification of Dental Assisting -
Dental Academy
Elizabethtown, KY2009
High School Diploma -
Abilene High School
Abilene, TX05.2004
Skills
- Scheduling staff
- Recruitment and hiring
- Guest relations
- Supply ordering
- Staff training and development
- Staff motivation
- Teamwork and collaboration
- Team leadership
Work History
01-2025
Timeline
Employment Specialist
Express Employment Professionals
08.2026 - 09.2026
Housekeeping Manager
Springhill Suites By Marriott
10.2025 - 08.2026
Assistant Housekeeping Manager
Doubletree By Hilton
07.2023 - 09.2025
Housekeeping Supervisor
Holiday Inn Express
04.2021 - 08.2022
High School Diploma -
Abilene High School
Certification of Dental Assisting -
Dental Academy
Housekeeping Supervisor
Hampton Inn Suites
2022 - 2023
Front Desk Agent
Hampton Inn Suites
2023 - 2023
Line Operator
UPS Customer Center
2022 - 2022