Nina Silva
Houston,TX
Summary
Highly organized, motivated and detail-oriented Medical Office Manager with over 15 years of experience in healthcare settings, with extensive knowledge of health care administration and clinical philosophy. Proven ability to manage staff, optimize office workflows, and ensure compliance with healthcare regulations as well as the company’s policies. Skilled in financial management, patient relations and electronic health records (EHR) systems. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CLINICAL MANAGER
NADIR MIR ALI, MD, PLLC.
02.2015 - Current
- Assist PM in overseeing daily operations of a high-pace medical specialty practice with 15+ staff members
- Implement and maintain office policies and procedures, ensuring compliance with healthcare regulations
- Manage clinic flow, patient scheduling and insurance verification
- Supervise administrative and clinical staff, including hiring, training and performance evaluations
- Coordinate with medical staff to improve patient care and office efficiency
- Bank deposits, provider/staff payroll
- Maintain and update electronic health records (EHR) systems, ensuring accuracy and confidentiality
- Handle patient complaints and resolve issues to maintain high levels of patient satisfaction
- Assist PM in monitoring office budgets and control expenses
- Manage vendor relationships
- Ensure the maintenance of the facility and its equipment
- Handling IT issues for all staff/providers
- Handle insurance authorizations for any testing ordered by providers
- Pre-authorize and schedule all hospital procedures
- Assist with FB live and video recording of monthly nutritional seminars, maintaining nutritional FB group of over 7,000 members as an admin
- Provide nutritional counseling to patients.
MEDICAL INTERPRETER
LANGUAGE LINE – AT&T
05.2012 - 01.2015
- Interpreting emergency 911 calls coming in from United States and England, from Russian to English
- Interpreting Doctor’s visits for Russian-speaking patients.
HOME HEALTHCARE AID
TOP SPOT
04.2009 - 03.2014
- Caring for a paraplegic patient who required round-the-clock care
- Activities of daily living, transfers and transportation to Doctor’s appointments
- Developing and implementing an exercise program for the patient
- New employee training.
Education
ASSOCIATE DEGREE -
ST.JACINTO COLLEGE
HOUSTON, TX01.2007
GENERAL STUDIES -
INDIANA UNIVERSITY
01.1997
OCCUPATIONAL THERAPY PROGRAM -
IVY TECH
INDIANAPOLIS, IN01.1996
HIGH SCHOOL GRADUATE -
SOUTHPORT HIGH SCHOOL
INDIANAPOLIS, IN01.1992
Skills
- Office administration
- Staff management
- Patient relations
- Financial management
- Regulatory compliance
- Medical law and ethics
- Electronic Health Records (EHR)
- Scheduling and coordination
- Insurance and billing
- Pre-authorizations
- Customer service
- Process improvement
- New patient growth
- Strong supervisory presence
- Fluent in Russian
- Electronic Health Records (EHR)systems: ECW
- Microsoft office Suite (Word, Excel, Power Point)
- Training and mentoring
- Clinical Leadership
- Staff Scheduling
- Patient Education
- HIPAA Compliance
Certification
- HIPAA COMPLIANCE CERTIFICATION 2023
- NUTRITIONAL COACH CERTIFICATION 2019(PRECISION NUTRITION)
- EKG TECHNITIAN FOR NUCLEAR LAB 2024
- BLS CERTIFIED 2023-2025 (AMERICAN HEART ASSOCIATION)
References
Available upon request.
Timeline
CLINICAL MANAGER
NADIR MIR ALI, MD, PLLC.
02.2015 - Current
MEDICAL INTERPRETER
LANGUAGE LINE – AT&T
05.2012 - 01.2015
HOME HEALTHCARE AID
TOP SPOT
04.2009 - 03.2014
ASSOCIATE DEGREE -
ST.JACINTO COLLEGE
GENERAL STUDIES -
INDIANA UNIVERSITY
OCCUPATIONAL THERAPY PROGRAM -
IVY TECH
HIGH SCHOOL GRADUATE -
SOUTHPORT HIGH SCHOOL
- HIPAA COMPLIANCE CERTIFICATION 2023
- NUTRITIONAL COACH CERTIFICATION 2019(PRECISION NUTRITION)
- EKG TECHNITIAN FOR NUCLEAR LAB 2024
- BLS CERTIFIED 2023-2025 (AMERICAN HEART ASSOCIATION)
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