Nina Stevenson
Ocala,FL
Summary
Dynamic and detail-oriented professional with proven expertise at Eyemart Express LLC in enhancing customer satisfaction and streamlining office operations. Skilled in appointment scheduling and data entry, I excel in fostering client relations while maintaining organized workflows. Recognized for implementing efficient processes that improved service delivery and operational efficiency.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
20
20
years of professional experience
Work History
Receptionist
Eyemart Express LLC
Rochester, NY
12.2015 - 09.2025
- Greeted customers and managed front desk operations to ensure positive first impressions.
- Scheduled appointments and maintained organized calendar for efficient office workflow.
- Provided information about products and services, enhancing customer knowledge and satisfaction.
- Processed customer transactions accurately using point-of-sale systems to optimize service efficiency.
- Assisted in inventory management, ensuring adequate stock levels for seamless operations.
- Handled incoming calls and directed inquiries, improving communication channels within the office.
- Collaborated with team members to support daily operations and enhance overall service delivery.
- Maintained cleanliness and organization of reception area to create welcoming environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Photo Lab Specialist
Walmart.com
Rochester, NY
06.2005 - 11.2015
- Operated photo processing equipment to ensure high-quality image production.
- Assisted customers with photo orders, enhancing service experience and satisfaction.
- Maintained inventory of photographic supplies, ensuring availability for customer needs.
- Trained new staff on lab procedures and customer service standards.
- Implemented quality control measures to improve accuracy in photo outputs.
- Streamlined workflow processes to reduce turnaround times for photo services.
- Monitored equipment performance, initiating repairs or maintenance as needed for optimal operation.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilized Softwareto perform photo editing, retouching and restoration.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Developed and processed film and picture CDs and restored photos using Software.
- Assisted customers with product selection, offering knowledgeable recommendations based on their needs.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Education
High School Diploma -
Spencerport High School
Spencerport, NY06.2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Calendar management
- Basic accounting
- Spreadsheet tracking
Timeline
Receptionist
Eyemart Express LLC
12.2015 - 09.2025
Photo Lab Specialist
Walmart.com
06.2005 - 11.2015
High School Diploma -
Spencerport High School