Open
Open To Work
Nina Todosia
H&M Hennes & Mauritz
Naples,FL
2
Languages
20
Years of experience
4
years of post-secondary education
Dynamic department manager with a proven track record at H&M, excelling in customer engagement and operations management. Enhanced store performance by implementing strategic inventory solutions and fostering team development. Adept at resource coordination and time management, driving increase in customer satisfaction through proactive issue resolution and innovative training programs.
Work History
Department Manager
7 Years 9 Months- Led daily operations to ensure optimal store performance and customer satisfaction.
- Mentored team members, fostering professional development and enhancing productivity.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Developed training programs for staff, enhancing product knowledge and customer engagement skills.
- Ensured compliance with company policies and standards, maintaining a safe work environment.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
1 Year 9 Months- Greeted guests warmly, establishing a welcoming atmosphere upon arrival.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Handled guest inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams to uphold facility standards.
- Maintained accurate records of guest interactions and transactions using property management software.
- Monitored lobby environment, ensuring cleanliness and organization at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
9 Years 5 Months- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
Education
Economics - Economics
Associate Of Commerce And Business Administration - Economic
Skills
Customer service
Customer engagement
Goals and performance
Retail management
Workflow coordination
Operations management
Resource coordination
Time management
Adaptability and flexibility
Workplace safety awareness
Department leadership
Languages
Romanian
Native or Bilingual
English
Professional Working
Timeline
Department Manager
H&M Hennes & Mauritz
07.2018 - 04.2026Read More
Front Desk Receptionist
Marriott Casino
03.2016 - 12.2017Read More
Front Desk Receptionist
Romania Austria Casino - Intercontinental Hotel
09.2006 - 02.2016Read More
High School Economic 2
Associate Of Commerce And Business Administration from Economic
09.1992 - 06.1996Read More
Economic School “Nicolas Krezulescu”
Economics from Economics
Read More