Nina Guerra
Granger,TX
Summary
Adaptable professional with deep experience in training, communication, and coordination across corporate and customer-facing settings. Recognized for building clear processes, supporting teams, and improving service delivery. Ready to bring order accuracy, customer focus, and organized workflow support to a growing operation.
Overview
18
18
years of professional experience
Work History
Customer Service Lead
Texas Wholesale
Grand Prairie, Texas
10.2025 - 07.2026
- Oversaw customer service desk for wholesale order inquiries and account support, ensuring timely responses and issue resolution.
- Addressed customer concerns across phone, email, and in-person channels, contributing to consistent service quality and customer satisfaction.
- Collaborated with warehouse staff to synchronize pickup timing and confirm order availability, enhancing communication and operational efficiency.
- Processed purchase orders and kept customer records current in the company system.
Corporate Trainer
Experian
Allen, TX
07.2008 - 06.2025
- Delivered instructor-led training for Experian associates, enhancing understanding of onboarding and compliance topics.
- Facilitated virtual workshops for Experian teams, improving engagement through web conferencing and classroom platforms.
- Assessed training needs with managers and tailored curriculum to address specific requirements of Experian departments.
- Developed e-learning modules using Experian training standards and learning objectives.
- Updated learning materials for credit data, privacy, and customer service procedures.
Education
Crocket Highschool
Austin05-2000
Skills
- Customer support
- Service desk
- Order processing
- Customer records
- CRM systems
- Inventory management
- Office software proficiency
Timeline
Customer Service Lead
Texas Wholesale
10.2025 - 07.2026
Corporate Trainer
Experian
07.2008 - 06.2025
Crocket Highschool