Ninayra Atiles-Lopez
Leesburg,FL
Summary
Skilled Referral Coordinator with 8 years of experience managing referrals for 30 providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Lake View Healthcare
Mount Dora, FL
10.2019 - Current
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
Medical Assistant/ Receptionist/ Management
Dr. Martinez Cruz
Lady Lake, FL
07.2015 - 10.2019
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Handled all office supply ordering including ink cartridges, toner and paper
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Sales Representative
Orangetheory Fitness
Clermont, FL
01.2018 - 07.2018
- Prepared and processed contracts and order forms for new and existing customers.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Created and implemented store displays, promoting sales and growth.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
C.N.A -
Lake Technical Center
Eustis, FL9 2016
High School Diploma -
Leesburg High School
Leesburg, FL4 2014
Associate of Arts -
Lake Sumter State College
Leesburg, FLSkills
- Multi-line phone proficiency
- Insurance precertification processes
- Accurate documentation
- Gathering referrals
- Team collaborating
- Flexible
- Computer skills
- Referral tracking
- Medical terminology knowledge
- Appointment Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Referral Coordinator
Lake View Healthcare
10.2019 - Current
Sales Representative
Orangetheory Fitness
01.2018 - 07.2018
Medical Assistant/ Receptionist/ Management
Dr. Martinez Cruz
07.2015 - 10.2019
C.N.A -
Lake Technical Center
High School Diploma -
Leesburg High School
Associate of Arts -
Lake Sumter State College