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Experienced Customer Success professional with a decade of progressive responsibility at Scholastic Book Fairs, including senior-level leadership. I am skilled in conflict resolution, account management, financial operations, and team coaching. Recognized for delivering exceptional customer experiences through strong communication, quick issue resolution, and a proactive, solutions-focused approach. Adept in Microsoft Office, POS systems, Salesforce Lightning, and high-volume support environments.

Dynamic Salesforce Administrator with a strong background in cross-functional collaboration and problem-solving. Proven ability to document processes and optimize workflows, leading to improved system functionality and user support. Committed to driving business success through effective stakeholder management.

A community dedicated professional who thrives helping those with special needs find advanced resources and specifically catered job/career training. A self-motivated sales advocate with over 15 years of experience in fast paced strategic retail environments. Excels at offering the best in customer service excellence. A natural team leader with supervisory and managerial experience. Highly driven and motivated to complete any goal. A natural front runner in high stress workplace scenarios. Excellent training and education skills. Focus on team building skills. Intelligent and fully adaptable to any new or unexpected situation. Engages tasks with strong confidence, and unwavering determination. Strives for organizational success and to always increase productivity margins for maximal growth.

Facilitated communication between clients and internal departments, ensuring seamless processes and optimal resolutions to drive customer satisfaction and retention.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Nini Johanna Fandino

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Senior Lead, Customer Success

Customer Success Representative

Disability Specialist

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Bachelor of Science - Criminal Justice

Associate in arts - Criminal Justice

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Senior Lead, Customer Success

Disability Specialist

Customer Success Representative

Bachelor of Science - Criminal Justice

Associate in arts - Criminal Justice

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