Hi, I’m
Ninita Fletcher
Manager
Hazlehurst ,GA
Summary
At Hardees Restaurant, I spearheaded a team, enhancing store operations and customer satisfaction through expert inventory management and exceptional leadership. My proactive approach led to significant improvements in efficiency and team performance, embodying problem-solving and relationship-building skills to foster a positive work environment and drive success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
Hardees Resturant
Assistant Store Manager
11.2016 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Jeff Davis High SchoolHazlehurst, GA
05.1999
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Loss Prevention
- Relationship building and management
- Stock Rotations
- Inventory counting
- Microsoft Office Suite
- Assignment Delegation
- Vendor Management
- Inventory Management
- Teamwork and Collaboration
- Delegating Work
Timeline
Assistant Store Manager
Hardees Resturant
11.2016 - Current
Jeff Davis High School
Similar Profiles
Jessica BealJessica Beal
Manager at Hardees ResturantManager at Hardees Resturant
Qwadere WilsonQwadere Wilson
Cook Shift Leader at Hardees ResturantCook Shift Leader at Hardees Resturant
Serinity WhiteSerinity White
Crew Member at Hardees ResturantCrew Member at Hardees Resturant
Stephanie Foye-AllenStephanie Foye-Allen
Assistant Manager at Hardees ResturantAssistant Manager at Hardees Resturant
Tanner ConeTanner Cone
Research Associate at Department of Mechanical EngineeringResearch Associate at Department of Mechanical Engineering