Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ninushka Rivera

Lawrence,MA

Summary

Dynamic customer service professional with extensive experience at Five Below and Demoulas Market Basket. Proven ability to enhance customer satisfaction through exceptional service and effective problem resolution. Skilled in retail operations and time management, consistently maintaining organized checkout areas while training new team members to ensure operational excellence.

Overview

2
2
years of professional experience

Work History

Customer Service/cashier

Five Below
Salem, New Hampshire
07.2025 - Current
  • Processed customer transactions efficiently at the checkout counter.
  • Restocked merchandise to ensure shelves remained organized and full.
  • Handled returns and exchanges following company policies and procedures.
  • Provided exceptional service to enhance customer satisfaction and loyalty.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Cashier/POS

Demoulas Market Basket
Salem, New Hampshire
09.2023 - 01.2024
  • Assisted customers with product inquiries and provided friendly service.
  • Maintained cleanliness and organization of the checkout area throughout shifts.
  • Handled cash, credit, and gift card transactions securely and responsibly.
  • Scanned items quickly while ensuring accurate pricing and item identification.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Conducted price checks at checkout counters using POS systems.

Education

GED -

SISU
Lawrence, MA
06-2025

Skills

  • Customer service
  • Time management
  • Bagging items
  • Retail operations
  • Price verification
  • Self motivation
  • Attention to detail

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service/cashier

Five Below
07.2025 - Current

Cashier/POS

Demoulas Market Basket
09.2023 - 01.2024

GED -

SISU

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