Niomee Hendricks
Seattle,WA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Auto Angel repair
Seattle
01.2023 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Restaurant Hostess
Bahama Breeze
Tukwila, Washington
01.2018 - 07.2019
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Adhered to all safety regulations set forth by the restaurant management team.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Spoke with patrons to drive satisfaction with food and service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted with setting up banquet rooms for special events.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Balanced cash register at end of shift according to established procedures.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
- Accepted payments from guests for dine-in and take-out foods.
Cashier Team Lead
Diary Queen
Edmonds, Washington
11.2016 - 12.2017
- Performed daily opening and closing procedures for the register area.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Offered customers carry-out service at completion of transaction.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered phone calls to assist customers with questions and orders.
- Trained new cashiers on proper use of registers and store policies.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answered customer questions and provided store information.
Education
High School Diploma -
Edmonds Woodway
Edmonds, WA07-2015
Skills
- Complaint resolution
- Account updating
- Scheduling
- Report transcription
- Money handling
- Positive and professional
- Credit card payment processing
- Multi-line telephone operations
- Multitasking and organization
- Retail sales customer service
Timeline
Customer Service Representative
Auto Angel repair
01.2023 - Current
Restaurant Hostess
Bahama Breeze
01.2018 - 07.2019
Cashier Team Lead
Diary Queen
11.2016 - 12.2017
High School Diploma -
Edmonds Woodway