Niove Fuenmayor
Homestead,FL
Summary
Dynamic Customer Service Manager with a proven track record at Don Pan, enhancing customer satisfaction and loyalty through effective problem-solving and team management. Excelled in reducing complaints by fostering a customer-focused environment and leveraging skills in Microsoft Office. Expertise in collaboration and strategic resolutions, significantly improving team performance and customer service outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Don Pan
08.2007 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
CNA - Nursing Assistance
International Training Careers
Miami, FL09.2010
Computer Technician - Computer And Information Systems Security
Colegio Universitario Rafael Belleso Chacin
Maracaibo, Venezuela05.2005
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Certification
- CNA - Certified Nursing Assistant
Timeline
Customer Service Manager
Don Pan
08.2007 - 06.2024
CNA - Nursing Assistance
International Training Careers
Computer Technician - Computer And Information Systems Security
Colegio Universitario Rafael Belleso Chacin
- CNA - Certified Nursing Assistant
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