Summary
Overview
Work History
Education
Skills
Years of Service Award
Languages
Timeline
background-images

Nipha Phanphongsa

Honolulu,Hawaii

Summary

Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for strong team collaboration and adaptability. Committed to making meaningful contributions and advancing organizational goals. Reliable and resourceful, with focus on effective communication and multi-tasking.

Overview

20
20
years of professional experience

Work History

Server

Highway Inn at Kaka'ako
12.2017 - Current
  • Assisted with food and beverage service, ensuring timely delivery to enhance guest satisfaction.
  • Learned menu items and daily specials to provide accurate recommendations to customers.
  • Maintained cleanliness of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to coordinate order preparation and minimize wait times.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported team members during peak hours by communicating effectively and prioritizing tasks.

Server

Violets Grill
02.2006 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted quickly to changing customer needs, providing exceptional service in a fast-paced environment.

Education

Bachelor of Science - Health Information Management

University of Hawaii At West Oahu
Honolulu, HI
05-2026

High School Diploma -

McKinley High School
Honolulu, HI
05-2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Hospitality service expertise
  • Order accuracy
  • Quality control
  • Team collaboration

Years of Service Award

7 years of Loyal and Dedicated Service

Languages

Thai
Native or Bilingual

Timeline

Server

Highway Inn at Kaka'ako
12.2017 - Current

Server

Violets Grill
02.2006 - 10.2017

Bachelor of Science - Health Information Management

University of Hawaii At West Oahu

High School Diploma -

McKinley High School

Similar Profiles

CREATE PROFILE
Nipha Phanphongsa