Niressa Wines
Davao City
Summary
Adept at driving customer satisfaction and retention, I leveraged complaint resolution and retail marketing skills at Teleperformance to enhance service quality and boost revenue. Trained in de-escalation techniques, I excelled in conflict resolution, contributing to a positive store environment at Dunkin' Donuts. My proactive approach and dedication to customer education consistently generated additional monthly revenue.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Ecoland Davao City
03.2021 - 01.2025
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated system with order specifics and customer details, preferences, and billing information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
Cashier
Dunkin' Donuts
Davao City, Del Sur
08.2019 - 01.2020
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Some College (No Degree) - Elementary Education
University of Mindanao
Matina Davao CitySkills
- Complaint resolution
- Account updating
- Scheduling
- Retail marketing
- Opening and closing accounts
- Lead generation
- Conflict resolution
- De-escalation techniques
- Product and service solutions
- Customer education
Certification
- sk kagawad
- food and beverage
- Bread and pastry
Timeline
Customer Service Representative
Teleperformance
03.2021 - 01.2025
Cashier
Dunkin' Donuts
08.2019 - 01.2020
Some College (No Degree) - Elementary Education
University of Mindanao
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