Niria Velazquez-Laque
San Antonio,TX
Summary
Friendly and reliable Licensed Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa, with willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Front Desk
San Antonio Gastroenterology
02.2014 - 12.2015
- Answer calls/ assist with patient care, assist with doctors orders
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk
Your Eyes Optical
02.2016 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Esthetician
Signature Massage & Bodywork LLC
Castroville, TX
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Informed guests of appropriate products available to increase retail sales.
- Educated patients on treatment options.
Education
Interpreter - American Sign Language (ASL)
San Antonio College
San Antonio, TXEsthetician - Skin
Ogle School Hair Skin Nails
742 NW Loop 410 Unit 226 San Antonio, TX 78216 Uni12.2022
Skills
- Sensitive Information Handling
- Time Management
- Client Intakes
- Skin Condition Diagnosis and Treatment
- Chemical Facial Peels
- Sanitation Standards
- Upselling Strategies
- Retail Effectiveness
- Spa Treatment Services Expertise
Certification
- PCA- Chemical Peel
- DERMALOGICA CERTIFIED
- CLEAN TOUCH CERTIFIED
- BARBACIDE CERTIFIED
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Esthetician
Signature Massage & Bodywork LLC
06.2023 - Current
Front Desk
Your Eyes Optical
02.2016 - 04.2018
Front Desk
San Antonio Gastroenterology
02.2014 - 12.2015
Interpreter - American Sign Language (ASL)
San Antonio College
Esthetician - Skin
Ogle School Hair Skin Nails
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