Nirmana Katwaroo
Hollywood
Summary
Dedicated and customer- focused aviation professional with experience in airline operations, hospitality and team leadership. Strong background in passenger service, safety compliance, conflict resolution, and working in fast-paced environment. Recognized for excellent commination skills and the ability to remain calf under pressure.
Overview
14
14
years of professional experience
Work History
Ground Operations/Ramp Agent
Spirit Airlines
Fort Lauderdale, FL
07.2023 - 05.2026
- Coordinated with flight crews for seamless aircraft servicing and safety checks.
- Collaborated with team members to resolve operational issues swiftly, maintaining service quality.
- Followed FAA regulations and company safety procedures.
- Maintained a safe secure and efficient work environment.
- Demonstrated professionalism while assisting passengers and airport personal.
- Assisted with on-time aircraft departures by working closely with flight and ground crew.
Guest Service Agent
Carnival Cruise Lines
Miami, FL
09.2021 - 06.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently from diverse cultures.
- Managed check-in processes, ensuring smooth guest transitions.
- Maintained composure while handling high volume customer interactions.
- Collaborated with team members to maintain high service standards across departments.
Caferateria Manager
Broward County Schools
Davie, FL
02.2012 - 06.2021
- Supervised daily operations and staff scheduling.
- Mentored staff to develop skills and improve team performance.
- Implemented strategic plans to optimize resource allocation and budget management.
- Ensured compliance with health and safety standards.
Education
Associate of Arts - Associates of Arts in Business
Barataria Comprehensive School
San Juan, Trinidad06-1997
Skills
- Problem-solving
- Passenger safety
- Teamwork
- Hospitality
- Airline experience
Timeline
Ground Operations/Ramp Agent
Spirit Airlines
07.2023 - 05.2026
Guest Service Agent
Carnival Cruise Lines
09.2021 - 06.2023
Caferateria Manager
Broward County Schools
02.2012 - 06.2021
Associate of Arts - Associates of Arts in Business
Barataria Comprehensive School