Hi, I’m
Nisah El-Amin
Customer Service Representative
Wilmingotn ,NC
"Don't sit down and wait for the opportunities to come. Get up and make them.”
Madam C.J. Walker
Summary
Hardworking and Dependable Client Service Representative with 12 years of experience addressing customer requests and concerns. Efficient at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
years of professional experience
Work History
Eastern Carolina Veterinary Referral
Client Service Representative
02.2021 - 11.2023
Job overview
- Greeted and interacted with clients/patients to provide information, answer questions and assist with appointment scheduling.
- Answered 50-100 telephone calls per day to offer office information, answer questions, and direct calls to staff.
- Trained new personnel regarding company operations, policies and services.
- Maintained and managed client files and databases.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Highsmith Animal Hospital
Veterinary Assistant
08.2018 - 02.2021
Job overview
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted Veterinarians with patient exams, radiology and surgical monitoring.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered 20-50 telephone calls per day to offer office information, answer questions, and direct calls to staff.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
P.T's GrilleWilmington, NC
Crew Member
01.2016 - 08.2018
Job overview
- Prepared food orders, cooking on grill and operating fry station.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Operated register to process payments and collect cash payment for order totals.
New Hanover County SchoolsWilmington, NC
Bus Aide
04.2016 - 08.2017
Job overview
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Documented incidents and submitted reports.
- Monitored behavior to keep order and prevent bus driver from being distracted.
Wendys InternationalWilmington, NC
Shift Supervisor
2014.05 - 2016.07 (2 years & 2 months)
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Tuesday MorningWilmington, NC
Sales Associate
05.2014 - 08.2014
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used POS system to enter orders, process payments and issue receipts.
Kmart, Sears HoldingWilmington, NC
Sales Associate
05.2012 - 08.2014
Job overview
- Organized Health and Beauty inventory to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cape Fear Community CollegeWilmington, NC
Associate of Arts from Humanities
05.2014
Skills
- Customer Support
- Account Management
- File Management
- Scheduling
- Verbal and written communication
- Multi-line phone talent
- POS systems
- Technical Troubleshooting
- Clerical Support
- Administrative Duties
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Representative
Eastern Carolina Veterinary Referral
02.2021 - 11.2023
Veterinary Assistant
Highsmith Animal Hospital
08.2018 - 02.2021
Bus Aide
New Hanover County Schools
04.2016 - 08.2017
Crew Member
P.T's Grille
01.2016 - 08.2018
Shift Supervisor
Wendys International
2014.05 - 2016.07 (2 years & 2 months)
Sales Associate
Tuesday Morning
05.2014 - 08.2014
Sales Associate
Kmart, Sears Holding
05.2012 - 08.2014
Cape Fear Community College
Associate of Arts from Humanities
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