Nisha Mahesh Punjabi
Pune
Summary
Dynamic professional with 15 years of teaching experience, transitioning into customer success with a passion for enhancing client relationships and delivering exceptional service. Proven track record in effective communication, problem-solving, and adaptability. Committed to ensuring customer satisfaction and success.
Overview
18
18
years of professional experience
Work History
Teacher & Parents Coordinator
Hume McHenry Memorial High School
01.2014 - Current
- Developed strong relationships with students, parents, and faculty, fostering a collaborative environment conducive to learning and success
- Acted as a liaison between students and administration, ensuring understanding of academic requirements and support, mirroring customer success roles in advocating for client needs
- Identified individual student needs and tailored educational approaches, showcasing an ability to assess needs and provide customized solutions—a key competency in customer success
Personal Tutor
01.2010 - 01.2014
- Successfully guided students in various subjects, enhancing their understanding and academic performance through personalized tutoring methods
- Fostered lasting relationships with students and parents, focusing on individual needs and building trust, similar to maintaining client relationships in customer success
- Developed customized learning plans and materials based on the unique requirements of each student, emphasizing problem-solving and adaptability
Teacher
Jai Hind Primary School
01.2007 - 01.2009
- Collaborated with colleagues to implement strategies that improved student retention and satisfaction, reflecting a customer-focused mindset
- Conducted workshops for parents to maximize their engagement in their children’s education, similar to driving engagement in customer success initiatives
- Utilized feedback from students and parents to refine teaching methods, demonstrating a commitment to continuous improvement and customer feedback integration
Education
Master of Commerce -
MUCC College
Bachelor of Commerce -
MUCC College
Bachelor of Education -
Singhania University
Skills
- Customer Relationship Management
- Conflict Resolution
- Data Analysis
- Training & Onboarding
- Computer Proficiency
- Classroom management
- Lesson planning
- Student engagement
- Behavior management
- Parent-teacher communication
- Conflict resolution
Personal Information
Date of Birth: 10/10/83
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Teacher & Parents Coordinator
Hume McHenry Memorial High School
01.2014 - Current
Personal Tutor
01.2010 - 01.2014
Teacher
Jai Hind Primary School
01.2007 - 01.2009
Bachelor of Commerce -
MUCC College
Bachelor of Education -
Singhania University
Master of Commerce -
MUCC College
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