Nishae Franklin
Queens,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC
Remote
01.2024 - 01.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Assistant
GSH Group
New York, NY
10.2022 - 08.2023
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Composed, edited and typed complex memos and reports with job-related software, such as Maximo, Microsoft Office and Excel.
Production Line Associate
Madelaine Chocolate Factory
New York, NY
12.2021 - 10.2022
- Operated machinery and equipment with precision to meet production line standards.
- Packed finished products into containers and prepared them for shipment.
- Performed quality checks on products to ensure compliance with quality standards.
Education
Bachelor of Science - Business Administration
Touro University Worldwide
Los Alamitos, CA06.2021
Associate of Applied Science - Retail Management
Kingsborough Community
Brooklyn, NY06.2017
Skills
- Empathy
- Verbal and Written Communication
- Effective Listening
- Time Management
- General Administration
- Technical support
- Problem-solving
Timeline
Customer Service Representative
TTEC
01.2024 - 01.2025
Administrative Assistant
GSH Group
10.2022 - 08.2023
Production Line Associate
Madelaine Chocolate Factory
12.2021 - 10.2022
Bachelor of Science - Business Administration
Touro University Worldwide
Associate of Applied Science - Retail Management
Kingsborough Community
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