Nishe Caire

Covington,LA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

years of professional experience

Work History

Operations Manager

Orleans Parish Communication District

1997.11 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Science - Office Management

Southern University At New Orleans, New Orleans, LA

Skills

Policy and Procedure Implementation
Staff Training
Staff Management
Conflict Mediation

Continuous Improvements
Schedule Oversight
Maintaining Compliance
Team Leadership

Accomplishments

Earned the “Gladiator of the Year” Award in [2020] for leading my team in the most high compliant calls.
Supervised team of 25 staff members. Leading in taking the most high profile calls.

Additional Information

I have been a dedicated employee of New Orleans 911 for over 26 years. I have lead my team on numerous occasions in getting the right people to the right place at the right time. I am have a passion for helping others and putting their needs before my own. Showing compassion is one of my greatest strengths and is a very common practice for me in both my personal and professional life.

Timeline

Operations Manager - Orleans Parish Communication District