Nisheida Smalls
Waterbury,Connecticut
Summary
Dedicated Medical Assistant with proven expertise in patient care and clinic management, honed at Orthopedics New England. Excelled in HIPAA compliance and customer service, enhancing patient satisfaction and safety. Skilled in EMR/EHR systems, ensuring efficient clinical documentation and operations. Achieved a significant improvement in patient scheduling efficiency, demonstrating strong organizational and interpersonal abilities.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Orthopedics New England
Middlebury, CT
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
HealthPRO Heritage
Mamaroneck, NY
02.2020 - 12.2024
- Delivered excellent customer service by answering patient inquiries, managing appointments, and handling front desk operations.
- Managed patient check-ins, insurance verifications, and billing procedures.
- Assisted in maintaining patient confidentiality and ensuring HIPAA compliance at all times.
- Performed routine lab tests, and processed specimens for analysis.
- Prepared and sterilized medical instruments, ensuring adherence to safety and sanitation protocols.
Education
GED -
Educational Opportunity Center
Yonkers, NY11.2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
Timeline
Medical Assistant
Orthopedics New England
01.2024 - Current
Medical Assistant
HealthPRO Heritage
02.2020 - 12.2024
GED -
Educational Opportunity Center