Nishieka Torres
Walgreens
Fayetteville,NC
1
Certification
18
years of professional experience
Pharmacy professional with 13+ years in healthcare who keeps inventory accurate, prescriptions compliant, and teams well trained. Skilled in drug utilization review, Medicare and Medicaid processing, and HIPAA compliance. Trusted to train new technicians and protect drug inventory from loss and error. Known for catching mistakes before they reach the patient
Work History
Pharmacy Operations Manager
17 Years 6 Months- Kept drug inventory accurate and fully stocked by ordering all pharmacy supplies, tracking stock levels, and reconciling counts against orders and system records.
- Protected controlled and high-value drug inventory from damage and theft by establishing and enforcing clear security policies for storage, access, and counts.
- Reduced prescription errors and insurance rejections by checking every prescription against safety standards and payer requirements before dispensing.
- Identified patterns of overuse and possible doctor shopping by reviewing patient histories for medication compliance, helping pharmacists intervene early.
- Maintained compliance with HIPAA, benefits administration, and local, state, and federal liability rules by writing and updating pharmacy policies and procedures, and by keeping patient information confidential.
- Increased patient confidence in immunizations by answering vaccine hesitancy with clear efficacy and safety data and explaining the available vaccines.
- Got new pharmacy interns and technicians working independently by designing and delivering hands-on training for each hire.
- Developed team members into higher-responsibility roles, including drug inventory management, by creating a leadership development and coaching model.
- Kept daily operations running smoothly by coordinating priorities and workflow with the store manager.
Education
High School Diploma
Skills
Pharmacy Operations Management
Drug Inventory Management
Medication Dispensing
Drug Utilization Review
Immunizations
Medicare and Medicaid Processing
FDA Drug Safety Guidelines
Intercom Plus
Training and Mentoring
Relationship Building and Retention
Inventory and Restocking
Medical Terminology
Certification
CPR (American Red Cross), 2023-02-10 to 2025-02-10, PTCB, 2010-04-05 to 2026-04-01
Personal Information
Title: Pharmacy Operations Manager
Timeline
Pharmacy Operations Manager
Walgreens
04.2009 - CurrentRead More
Jacksonville High School
High School Diploma
Read More