Nissa Alvarado

Process Technician responsible for operating and monitoring production lines, including running extrusion equipment and pulling plastic from extruders to ensure smooth, continuous manufacturing. Skilled in maintaining proper machine settings, monitoring product quality, troubleshooting line issues, and keeping production running efficiently and safely

• Monitored production processes to ensure compliance with safety and quality standards.

• Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
• Managed customer accounts, maintaining accurate records and updating information as needed.
• Assisted in training new staff on company policies and customer service protocols.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.

My role in this job was to assist with creating reports for the city of el paso , for animal services and Code Enforcement and El paso police entering personal inforamtion from the person calling to make the report

Machine Operator at MAHLE responsible for operating and monitoring production lines, including running extrusion equipment and pulling plastic from extruders to ensure consistent, high-quality output. Experienced in setting up machines, maintaining proper operating parameters, performing quality checks, troubleshooting equipment issues, and following safety and production standards in a fast-paced manufacturing environment.

• Operated automated machinery to produce high-quality filter systems efficiently.
• Conducted routine maintenance checks to ensure optimal machine performance and reduce downtime.
• Monitored production processes, identifying and resolving issues to maintain quality standards.
• Trained new operators on equipment usage, safety protocols, and operational procedures.

• Utilized CRM systems to track customer interactions and streamline support processes.
• Handled escalated issues, providing solutions that improved customer retention rates.
• Developed FAQs and resource guides to improve efficiency in responding to common queries.
• Monitored feedback trends, recommending improvements based on customer insights and service experiences.