Nita Addrece
COLUMBUS,United States
Summary
Dynamic and empathetic professional with a proven track record at BMW Group Financial Services, enhancing customer satisfaction through expert complaint handling and active listening. Skilled in skip tracing and debt negotiation, I've significantly improved collections efforts. My approach consistently fosters trust and strengthens relationships, leveraging both hard and soft skills to achieve and exceed objectives.
Overview
15
15
years of professional experience
Work History
Customer Relations Representative
BMW Group Financial Services
Columbus, OH
02.2022 - Current
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Logged call information and solutions provided into internal database.
Consumer Assistance Representatives
Rocco Solutions-bla- CBCS Corporation
Columbus, OH
09.2018 - 01.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Completed thorough reviews of case files, ensuring accuracy and compliance with regulatory requirements.
- Documented findings and prepared detailed reports.
- Provided coaching and mentoring to employees.
Garnishment Agent/Collections
Levy and Associates
Columbus, OH
08.2009 - 09.2018
- Identified best-known address to locate client's collateral or customer.
- Continuously expanded knowledge of industry best practices through ongoing professional development and training opportunities.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
Education
University High School
Morgantown, WVSkills
- Active Listening
- Call center experience
- Complaint Handling
- Skip Tracing
- Debt Negotiation
Timeline
Customer Relations Representative
BMW Group Financial Services
02.2022 - Current
Consumer Assistance Representatives
Rocco Solutions-bla- CBCS Corporation
09.2018 - 01.2021
Garnishment Agent/Collections
Levy and Associates
08.2009 - 09.2018
University High School