NITI KHANDELWAL
Charlotte,NC
Summary
Dynamic management professional poised for leadership roles in branch operations, demonstrating a strong track record of leveraging industry insights to enhance processes and elevate customer experiences. Recognized for fostering team collaboration and adaptability, consistently achieving results through effective communication and strategic planning. Expertise in leadership and problem-solving cultivates a collaborative work environment that drives success. Proficient in Microsoft Office tools, with a proven ability to build lasting relationships with satisfied customers while balancing management acumen with meticulous attention to operational performance.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Ramana Coaching Center
Charlotte, NC
03.2024 - 11.2024
- Coordinated scheduling using Microsoft 365 (Outlook, Teams, Calendar)
- Supervised daily branch operations to ensure efficiency and adherence to company policies.
- Mentored staff, enhancing team performance and customer service quality.
- Implemented process improvements that streamlined workflow and reduced operational bottlenecks.
- Analyzed branch performance metrics to identify areas for growth and strategic initiatives.
- Oversaw inventory management, ensuring accurate stock levels and timely ordering of materials.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Managed customer relations, resolving issues promptly to maintain high satisfaction rates.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Administrative Assistant & Receptionist
Best Brains Learning Center
Concord, NC
12.2021 - 01.2023
- Performed daily administrative and clerical tasks
- Scheduled appointments and managed calendars
- Maintained and updated databases using Microsoft Excel
- Coordinated scheduling for staff and student appointments to optimize daily operations.
- Managed communication between parents and educators, ensuring timely updates and support.
- Developed and maintained organizational systems for student records and materials.
- Assisted in the implementation of educational programs, enhancing classroom efficiency.
- Trained new administrative staff on center protocols.
- Streamlined office procedures, improving workflow and reducing response times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate
Nazo Leggings
Concord, NC
08.2019 - 11.2021
- Provided exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Managed inventory levels, ensuring stock accuracy and timely replenishment of popular items.
- Collaborated with team members to create visually appealing merchandise displays that boosted sales.
- Analyzed sales trends to identify opportunities for promotions and improved customer engagement strategies.
- Implemented feedback mechanisms from customers to enhance service delivery and product offerings.
- Demonstrated product knowledge to assist customers in selecting appropriate leggings for their needs.
Sales Associate
Heaven Scent
Concord, NC
03.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Led staff meetings focused on performance improvement and shared best practices for achieving sales targets.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Representative
3D Innovations
Concord, NC
02.2017 - 02.2018
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted market research to identify trends and competitor strategies, informing sales tactics.
- Analyzed sales data to identify opportunities for improvement in strategy and execution.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Assistant Manager
Vivi Boutique
Charlotte, NC
01.2017 - 07.2017
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to streamline restocking processes.
- Analyzed sales trends to inform merchandising strategies and improve product placement.
- Developed training programs for new hires, enhancing onboarding efficiency.
- Coordinated promotional events, driving customer engagement and sales growth.
Sales Associate
Forever 21
Concord, NC
09.2016 - 12.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - English, History, Political Science
Malviya College For Girls
India01.2015
Skills
- Public relations management
- Collaborative teamwork
- Prioritization and scheduling
- Leadership development
- Strong verbal skills
- Problem-solving skills
- Customer service
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
LANGUAGES
English (Fluent)
ADDITIONAL INFORMATION
- Authorized to work in US
- Proficient in Microsoft 365
Certificates
- Virtual Assistance from IAP College
- Interior Decorator from IAP College
- LOMA 281 & 291 from FINRA
Timeline
Assistant Branch Manager
Ramana Coaching Center
03.2024 - 11.2024
Administrative Assistant & Receptionist
Best Brains Learning Center
12.2021 - 01.2023
Sales Associate
Nazo Leggings
08.2019 - 11.2021
Sales Associate
Heaven Scent
03.2019 - 09.2019
Sales Representative
3D Innovations
02.2017 - 02.2018
Assistant Manager
Vivi Boutique
01.2017 - 07.2017
Sales Associate
Forever 21
09.2016 - 12.2016
Bachelor of Arts - English, History, Political Science
Malviya College For Girls